Skip to article

Contact forms

A contact form lets visitors send you an inquiry from your website. Your homepage has a fixed contact form, and you can add one to any page or blog post, or set it as your package inquiry type.

Editing your homepage form

The Contact Form section is the inquiry form at the bottom of your homepage. It starts with four fields: Full Name, Email Address, Phone Number, and Message. You can add more, up to 10 fields in total.

The Contact Tagline and Contact Form Title fields set the text that appears above the form.

To add a field:

  1. In your Focal account, under WEBSITE in the left menu, click Homepage Editor.
  2. Open the Contact Form section and click Add Field.
  3. Choose a field type: Name, Email, Phone, or Text. Use Text for any other question, such as an event date or venue.
  4. Enter a title for the field. You can also add placeholder text, which shows an example answer inside the empty field.
  5. If visitors must answer the question, select Make This a Required Field.
  6. Click Save.
Homepage Editor with the Contact Form section open, showing the four starting fields and Add Field, with the form in the preview
Homepage Editor with the Contact Form section open, showing the four starting fields and Add Field, with the form in the preview

To change a field, click it in the list. To remove a field, open it and click Delete Field. The Full Name, Email Address, and Phone Number fields can’t be removed.

Phone Number starts as a required field. To make it optional, open it and untick Make This a Required Field.

We recommend keeping your homepage form short. Visitors who use it are often early in their search, and a few quick questions make it easy for them to get in touch. Ask more detailed questions on your contact page, where visitors have already decided to reach out.

Adding a form to a page or blog post

To add a form to a page or blog post:

  1. In your Focal account, under WEBSITE in the left menu, click Pages or Blog, then open the page or post.
  2. Open the Contact Form section and switch Add Contact Form to Yes.
  3. Set the tagline, title, and fields the same way as on your homepage.
  4. Click Save.
A page's Contact Form section with Add Contact Form switched to Yes, showing the tagline, title, and fields
A page's Contact Form section with Add Contact Form switched to Yes, showing the tagline, title, and fields

To take the form off, switch Add Contact Form back to No.

Editing a package form

Each package has its own Contact Form section. On a package set to Contact Form Only, clients fill in this form to request a booking. You can change its title, which starts as “Interested in booking?”

To edit it, click Packages under WEBSITE in the left menu, open the package, then open its Contact Form section. Change the title and fields the same way as on your homepage, then click Save.

The package editor's Contact Form section, showing the title “Interested in booking?” and the starting fields
The package editor's Contact Form section, showing the title “Interested in booking?” and the starting fields

Receiving client inquiries

Inquiries from a contact form on your homepage, pages, or blog posts are sent to the email address you use to log into your Focal account. They don’t create a booking.

On the Core and All You Need plans, inquiries sent from a package’s form also appear under Bookings, where you can review the inquiry and convert it into a booking. See Bookings and client portals.

Plans

On the Website plan, inquiries from package forms are sent straight to your email, along with the client’s details. On All You Need, every inquiry also appears under Customers, including those from your homepage, pages, and blog posts.

Compare service plans

Related guides

Still need help?

Email contact@bookfocal.com and a member of our team will help you.