Receiving client inquiry and booking emails
Client inquiries and booking notifications from Focal go to the email address you log in with. Add Focal’s addresses to your contacts so these emails don’t end up in your spam folder.
Focal’s email addresses
Focal’s emails come from these addresses:
- contact@bookfocal.com
- notifications@bookfocal.com
- customer.service@bookfocal.com
- bookings@bookfocal.com
To change the address Focal emails, see Focal editor basics.
Gmail
To keep Focal’s emails out of Spam:
- In Gmail, click Show search options in the search bar.
- Next to From, enter @bookfocal.com, then click Create filter.
- Tick Never send it to Spam. To keep the emails in your Primary tab too, tick Categorize as and choose Primary.
- Click Create filter.
If a Focal email is already in Spam, select it there and click Not spam.
See Google’s help page, Fix issues with valid emails in Spam (opens in a new tab).
Outlook
- In Outlook, go to Settings > Mail > Junk email.
- Under Safe senders and domains, select Add safe sender and enter bookfocal.com.
- Select OK, then Save.
In the classic Outlook desktop app, the list is on the Home tab, under Block (or Junk) > Junk E-mail Options > Safe Senders.
See Microsoft’s help page, Add recipients to the Safe Senders List in Outlook (opens in a new tab).
Yahoo Mail
Open your Spam folder, select the Focal email, and choose Not spam. Future emails from that address go to your inbox. You can also add Focal’s addresses to your Yahoo contacts.
See Yahoo’s help page, Manage spam and mailing lists in New Yahoo Mail (opens in a new tab).
Other email apps
In Apple Mail, iCloud, or any other email app, add Focal’s addresses to your contacts. If a Focal email lands in junk, mark it as not junk.
For iCloud Mail, see Apple’s help page, Report and reduce spam in iCloud Mail (opens in a new tab).
Your clients’ emails
Your clients get emails from Focal too, such as their booking link and payment reminders. If a client hasn’t received one, ask them to check their spam folder.
Related guides
- Contact formsEdit the contact form on your homepage, pages, blog posts and packages, and find where inquiries arrive.
- Focal editor basicsLogging in, what each tool in the left menu is for, locked features, and saving and publishing.
- Bookings and client portalsAccept a booking request, set up your client’s portal, add a booking yourself, and manage your bookings.
- Packages and booking optionsAdd and publish a package, choose how clients book it, create add-ons, and organize your packages page.
Still need help?
Email contact@bookfocal.com and a member of our team will help you.